FOR CLIENTS
Your Care, Your Way
At S2S Healthcare, we understand that choosing care for yourself or a loved one is a deeply personal decision. That’s why we’re here to guide you every step of the way—with compassion, clarity, and professionalism. Whether you’re exploring homecare options, planning for hospital discharge, or seeking specialist support, our team is ready to help.
We offer flexible, person-centred care plans tailored to your needs, preferences, and lifestyle. Our services are available across Kent and Medway, and we support both privately funded and council-funded care packages.
How to Get Started
REACH OUT
Contact us by phone, email, or through our online form to arrange a free, no-obligation consultation.
ASSESSMENT
We’ll conduct a thorough assessment of your needs, goals, and preferences—either in person or virtually.
CARE PLANNING
A personalised care plan will be created in collaboration with you (and your family, if appropriate).
CARE BEGINS
Your care will be delivered by trained professionals, with regular reviews to ensure it continues to meet your needs.
FAQs About Care
Domiciliary care, also known as home care, involves trained carers visiting individuals in their own homes to provide support with daily activities such as personal care, medication, mobility, and household tasks. It allows people to remain independent in familiar surroundings.
Home care is ideal for adults who need support due to age, illness, disability, or after hospital discharge. It is also suitable for people with long-term conditions, dementia, or those needing palliative care.
We provide a wide range of services, including personal care, medication support, companionship, meal preparation, mobility assistance, and more complex clinical or specialist care depending on your needs.
S2S Healthcare is fully regulated by the Care Quality Commission (CQC). Our carers are trained, DBS-checked, and supervised regularly. We follow robust policies and continuously monitor the quality of care delivered.
Yes, we offer flexible care plans that can be tailored around your schedule, including morning, afternoon, evening, and night-time visits. We also offer live-in care and respite care if needed.
We aim to provide continuity of care wherever possible. While occasional changes may happen due to scheduling, we try to match you with a small, consistent team of carers who understand your preferences and routine.
Before care begins, we conduct a full assessment of your needs, preferences, and goals. A personalised care plan is then developed in consultation with you (and your family, if appropriate), and reviewed regularly.
Yes, you can adjust or cancel your care plan at any time. We work with you to make changes based on your evolving needs, and require notice for cancellations depending on the service agreement.
Care can be privately funded, funded by your local authority, or a mix of both. We’ll explain your options clearly and provide transparent pricing. We can also assist you in understanding the funding process.
Simply contact us to arrange a free, no-obligation consultation. We’ll assess your needs, discuss the right type of care, and guide you through the next steps.